Shipping policy

 

Thank you for shopping with Levan Commerce. This policy explains where we ship, how long it takes and what to expect after you place an order.

Where we ship

We currently ship to addresses within the United States only, including APO/FPO/DPO military addresses where the carrier allows. We do not ship internationally at this time.

Order processing time

Orders are processed within 3–5 business days (Monday–Friday, excluding U.S. federal holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day.

During sales, new-collection launches or the holiday season, processing may take a little longer. If your order will be delayed beyond this window, we'll email you.

Shipping methods and delivery times

Available shipping methods, costs and estimated delivery times are shown at checkout before you pay. Delivery time is counted from the day your order ships, not the day it is placed.

Delivery dates are estimates provided by the carrier and are not guaranteed. Weather, carrier volume and other events outside our control can cause delays.

Shipping costs

Shipping costs are calculated at checkout based on your address, the weight of your order and the shipping method you choose. If a free-shipping offer is running, it will be shown on the site and applied automatically at checkout.

Order tracking

As soon as your order ships, we'll email you a confirmation with a tracking number. Tracking may take up to 24 hours to show updates after you receive it.

Address accuracy

Please double-check your shipping address at checkout. If you notice a mistake, email us right away. We can update the address only before the order ships. We are not responsible for orders delivered to an incorrect address entered at checkout, but we'll do our best to help.

Lost, stolen or damaged packages

  • Marked delivered but not received: check around your delivery location and with neighbors, then wait 48 hours, as packages are sometimes scanned early. If it still hasn't arrived, email us and we'll open a claim with the carrier.
  • Lost in transit: if tracking hasn't updated for 7 business days, contact us and we'll investigate with the carrier and send a replacement or refund once the package is confirmed lost.
  • Arrived damaged: email us a photo of the package and item, and we'll make it right. See our Refund policy for details.

Order changes and cancellations

Need to change or cancel your order? Email us as soon as possible. We can make changes until your order ships. Once it's in transit, we can't modify it, but you can return it under our Refund policy.

Questions?

Email us at info@levancommercellc.com. We reply within one business day.